Warranty

Warranty Information

At Arashi, we are committed to providing high-quality e-scooters and ensuring customer satisfaction. To support this commitment, we offer a comprehensive warranty for all our e-scooter products.

Warranty Coverage

  • All Arashi e-scooters come with a 1-year warranty or coverage up to 10,000 km, whichever comes first.
  • This warranty covers any defects in materials or workmanship under normal use during the warranty period.

What is Covered?

  • The warranty includes coverage for the frame, motor, stem, handlebar, headset, seat post, saddle, lights, bottom bracket, crankset, pedals, rims, wheel hub, freewheel, throttle, controller, wiring harness, LCD display, and hardware.
  • Repairs and replacements of defective parts are provided free of charge during the warranty period.

What is Not Covered?

  • The warranty does NOT cover such parts, including, but not limited to: seats, plastic housings and shrouds, pitting, scratches and chips, tires, tubes, brake pads, brake rotors, cables and housing, grips, chain, and spokes.
  • Normal wear and tear, including tires, brake pads, and other consumable parts.
  • Damage resulting from misuse, accidents, neglect, unauthorized modifications, or repairs.
  • Issues caused by improper maintenance or failure to follow the product's operating instructions.
  • Batteries and chargers have a valid warranty provided they are used and maintained as instructed and not subjected to freezing temperatures.

For Lithium models, the chargers must match the lithium batteries. Arashi Trading Inc. is not responsible for any damage resulting from using another brand or voltage of charger.

Warranty Claims If you experience any issues covered under the warranty, please contact our customer service team with proof of purchase, a description of the problem, and any relevant photos or evidence. Our team will guide you through the warranty claim process and ensure that your e-scooter is back to peak performance as soon as possible.

For any further questions or assistance, don’t hesitate to reach out to us. We are here to support your journey with Arashi e-scooters.